Why Efficiency is the Enemy of Innovation – Thrive Global

Posted: February 27, 2020 at 7:46 pm

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My parents gave me a nickname when I was young: mini-Martha, named after my Type A, efficiency-obsessed aunt.

We shared common habits like filling our schedules with activities for self-improvement, and wanting vacations to be planned down to the minute.

Why then would I center my career around the idea of doing nothing?

It was an idea embraced by my first boss and one of the most innovative thinkers I know. We worked at a research and consulting firm, solving problems for Fortune 500 companies when it exceeded their capacity to do so.

A trained anthropologist, she taught me the art of ethnography: spend hours, even days, on end with little to no agenda just observing. Observe the typical life of a subject. Observe how customers naturally interact in stores, on devices, with their friends.

With ethnographylike a fish in waterthe more you went with the flow of the experience, the clearer everything became.

This method for being was a forced break from my hyper-planned daily life. But the more I saw results, the more I embraced doing nothing as the true way to innovative thinking.

Harvard Business Schools Clayton M. Christensen undertook a broad study on CEO innovation and arrived at this same conclusion:

Innovators engage both sides of the brain as they leverage the five discovery skills to create new ideas. Associating is like the backbone structure of DNAs double helix; four patterns of action (questioning, observing, experimenting, and networking) wind around this backbone, helping to cultivate new insights.

Harvard Business Review

Now, this is not to say we must shun the cult of busy entirelytaking idea to application often requires a different mindset.

But were so focused on being always-on, that much of the modern day business worldand the world in generalmisses the forest for the trees.

Were a society addicted to short-term results, a quantified and measured life (looking at you Apple Watch), and data that tells us the what but not the why.

The fact is that efficiency will hit a wall when we view it as a means and not an endflip the equation and see that the lack of structure (with bounds) is actually more productive than constant measurement.

This is something our clients realized and came to us for: A major gaming company hemorrhaging revenue among previously engaged consumers. A hyper-growth entertainment platform unsure where to best invest next.

In each case, we were approached for our outsider perspective and we, in turn, approached the problems without major pre-conceptions.

Zen buddhism had known about this trick of millennial, calling it beginners mind:

In the beginners mind there are many possibilities, but in the experts mind there are few.

Shunryu Suzuki, Zen monk

The new products we rolled out to clients, the improved storylines, the better user experienceall of these were birthed from doing nothing but observing.


We let insightful connections come to us. We do not logic our way into them.

This is why Netflixs recommendation engineas precise as it iswill never be as powerful as somehow seeing a truly random film and unexpectedly end up loving.

When we are intent on directing the story of our life at every moment, we end up with an uninspiring narrative where the past is always prologue.

The idea of true creativity can become elusive.

Walk down a random street and simply noticinga piece of street art, an interesting outfit, the way two strangers interact. No objective. Just wander.

When our self-directing mind has a chance to rest, we pick-up on more and we build a fertile foundation for creativity to strike.

Ill borrow another page from Buddhism on this one. In Zen Buddhism, great insights are learned through seemingly mundane tasks: meditate on a paradoxical Koan or just peel potatoes.

You want spiritual insight? Dont think about spirituality while peeling potatoes. Simply peel the potatoes.

Indeed, its healthy to give ourselves time with no set objective, but its also damn productive.

Thats the great irony for those of us (hand raise) naturally inclined towards goal setting and achieving, AKA Type As.

Give yourself a break and take a break.

I mean it.

It might just be the most useful moment of your life.

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Why Efficiency is the Enemy of Innovation - Thrive Global

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February 27th, 2020 at 7:46 pm

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