Vegan mother ‘humiliated’ by KFC staff who served her chicken then ‘laughed at her’ – Yahoo News

Posted: March 2, 2020 at 4:42 pm


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Vanessa Franco said staff told her she 'should have known it was chicken'. (SWNS)

A vegan mother has hit out at KFC after staff at the fast-food chain served her a chicken burger and then laughed at her when she complained.

Vanessa Franco attempted to order the restaurants new vegan burger at a drive-thru in Colliers Wood, London.

But after three bites she realised something wasnt right and confronted staff who told her it was in fact chicken.

According to Franco, KFC employees laughed when she told them she was vegan and asked why she didnt notice it was chicken.

Franco, who recently turned vegan and has been a life-long vegetarian, said: I realised the texture tasted different.

I drove back to KFC and asked them to confirm it was a vegan burger. Thats when the girl who served me told me it was a chicken fillet burger.

She then called her colleague who told me to come inside.

Read more: Cadbury owners to launch milk-free Dairy Milk for vegans

She also said if I took bites out of it then why didnt I notice it was a chicken burger. I explained I have been a vegetarian my whole life.

Franco then went into the restaurant to speak to the manager.

Thats when he gave me a vegan burger, didnt apologise and laughed and said, You should have known it was chicken, she added.

All of the staff stood there staring at me. I felt humiliated and have been left traumatised due to not only a lifestyle choice but also religion being broken and made fun of.

I was speechless and cant express how disgusting their customer service was.

Read more: KFC is hiring a professional chicken taster have you got what it takes?

KFC later apologised for her ordeal.

A spokesman said: This isnt great and were really sorry for what happened here.

Our vegan burger launched last month and we took its arrival seriously putting strict new processes in place to make sure its served properly, including the use of separate coloured tongs and storage units.

Were following up with the team to remind them of the importance of getting this right and will be offering the guest a free meal on us to put things right.

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Vegan mother 'humiliated' by KFC staff who served her chicken then 'laughed at her' - Yahoo News

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March 2nd, 2020 at 4:42 pm

Posted in Vegan