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360 feedback is a whole pandoras box on the leadership development front! From an organizational perspective it can be a great tool. It helps organizations see where their leadership development programs are working, where things are breaking down, and where employee strengths areor, are notaligned with organizational goals.

On the surface it sounds like a good thing.

But most organizations are notoriously BAD at teaching individual employees (yes, even those senior management types) how to use 360 feedback constructively. What most often happens is some version of: Suzy or Sam Motivated Employee gets feedback from certain people that says, this version of you is not fun to play with so you should go fix that about yourself. So, Suzy or Sam M. E. trots off and tries once again to shove him or herself into some ill-defined pigeonhole to satisfy the needs of that particular feedback group and work on that thing about you only to further lose their true selves in the fog.

Then a few years later, they get another 360 feedback that either has the exact opposite thing highlighted as the problem (you were too aggressive before; now you dont speak up enough) OR worse in my opinion the feedback has become completely flat because the subject human has flat-lined into a robot.

As a result, everyone wonders why people seem disengaged, tuned out, lost, unimaginative, unmotivated, and uncreative! (Can you tell I have strong feelings around this topic?)

That said, Im not willing to put the blame squarely on the organizations. While employee engagement may be an organizational problem, the solution lives inside each individual employee.

This is what I mean when I say, You not only deserve to have a job you love; you have a responsibility to.

Why? Because you are awesome. The world especially the world of government service needs you and your gifts. But those only come out when you bring ALL of yourself to work every day.

So, what if we talk about a better way to use your 360 feedback? Here are a few pointers:

What you put your attention on grows. Pay attention to those areas that others have identified as strengths for you. Because those areas are so much a part of who you are, you might be surprised to see others recognize those areas as strengths. Furthermore, you might be confused as to why someone would consider such a thing a strength. In other words, whats the benefit of my being ?

This is the place you want to lean in. And, trust me, its gonna feel a little weird because you actually want to ASK those people to tell you how and why youre amazing in this area.

Yep. You need to ask other people to brag about you to your face. How is the way you do that-thing-you-do different from the way others do it, and why does it work so well? And then listen openly and generously to what they say.

Yeah, told you it would feel weird. Most people would rather take a beating than do this.

Heres the thing. A key element of developing your personal leadership foundation is owning the value of your unique contribution. A big piece of owning it is allowing yourself to be recognized and appreciated for it so that you can also market yourself with it. But first you really have to get that its great.

Ok, admittedly, doing Step 1 above probably didnt feel natural at all. But, of those strengths that people highlighted, which ones feel most natural to you? What were those things that others appreciated that you didnt even know you were doing?

Do more of that. Take those most natural aspects and begin to experiment with using them in different contexts. If you LOVE detail and data organization, where else can you bring that strength forward? If you have a knack for seeing unintended consequences in new projects, how can you share that insight in support of existing projects? If you have a gift for understanding what makes people tick (like me), how can you use that to navigate project negotiations?

As you move up in your professional career, you may notice that some qualities, skills, or behaviors are valued and rewarded more than others. (Incidentally, dont be surprised if those qualities are NOT the ones the organization says they value and recognize.) As a result, youll find yourself unconsciously adopting some of those rewardable aspects.

Nothing wrong with that. Its a survival skill, and we all have it. Thank goodness!

The problem is that those adopted aspects, including the ones youve become particularly skillful at, come at a high cost in terms of physical energy, mental focus, and emotional bandwidth if they are not tightly aligned with your natural gifts. Result = burnout. How do you know? Pay attention to those that feel most natural and easy. Those are your gifts.

Thats easy to say when you are reading the feedback around your strengths. Its a little harder when youre reading the developmental areas.

Weve been conditioned to view developmental areas as aspects of ourselves that are somehow broken and in need of adjustment. Other schools of thought label these developmental areas as strengths overused in the vein of when all you have is a hammer, every problem looks like a nail.

As with most things, the truth is somewhere in the middle. In many cases, the parts that other people dont like otherwise labeled as developmental areas are also huge gifts for you. They hold the seeds to your greatest strengths. And, because those elements are generally tied to shadows, and other things you can never allow yourself to be, they come out all sideways. (And thats before we get into the discussion around perception, projection, and running into OTHER peoples shadows.)

Did I lose you a little in that last paragraph? Thats ok.

What you need to know is this: trying to fix your developmental areas or trying to not be whatever was in your developmental area list will NEVER work. Any time you try to not be something, you waste physical, mental, and emotional energy trying to navigate around part of yourself.

Talk about a waste of time and energy!

So rather than trying desperately to not be that, ask yourself, in what context is that quality of particular benefit?

I know Im treading in the touchy-feely, borderline-woo stuff, so let me give you an example.

Lets say your developmental areas section said something about, when Suzy is really focused, she can be pushy and aggressive.

If Suzy now expends her energy trying very hard to NOT be pushy or aggressive, shes EITHER constantly holding herself back, second-guessing herself, and not expressing her opinion (AKA sharing her expertise), OR aggressively trying to prove shes NOT pushy or aggressive, thereby inadvertently showing up as even more pushy and aggressive.

ARGGHHH!!! No wonder shes frustrated, burned out, and pissed offmentally shaking her fist at the whole dang organization.

Lets look at this a different way. As Suzy begins to explore in what context pushy and aggressive would be of particular benefit, now the brain/body system is working in a whole different context. Its in curiosity and experimentation mode.

First, new opportunities come to light in which pushy and aggressive are really good qualities to have.

For example: Crisis situations? Areas within her specialized expertise (meaning she really IS smarter than everybody else in this area)? Defending a softer colleagues expertise against someone else who is pushy and aggressive? What others do you think of?

Secondly, since she doesnt have to not be something, she has nothing to fight against (no resistance to push in to) so theres no extra pushy, aggressive, or passive-aggressive leaking out on the sides.

As an added bonus, Suzy is also being more of who she already is in all the best ways and is better equipped to position herself on a team that needs exactly what she brings to the table.

Now, its a win for Suzy a win for the organization and a win for our nation. Thats what Greatness In Government is all about.

At Greatness In Government we show leaders, especially those in government, struggling with burnout, career stagnation, and Walking Dead Syndrome how to access greater bandwidth, make a bigger impact, and enjoy more personal satisfaction in their lives both inside and outside the office. For more tips and strategies, check out 5 Unexpected Success Principles for Creating Greatness In Government. Its my gift to you, and youll find it at http://www.FreeGiftfromMartha.com

2019 Martha (Austin) Wilson. All rights reserved. This article may not be reproduced without express written consent from Martha (Austin) Wilson.

Tags: Employee Relations

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