LONG BEACH, Calif., Jan. 17, 2020 /PRNewswire/ -- 4M Institute has become the #1 Destination for Full Arch and Teeth-in-a Day training for dentists. The area's first post-graduate advanced dental training institution offers transformational education to dentists and their teams. Training combines clinical instruction with timely marketing, customer service, team building and leadership education to attract and close large ticket cases. All training is designed to instill the skills and confidence dentists and their teams need to immediately implement what they have learned. It is 4M Institute's mission to transform the lives of dentists, their teams, and their patients in ways they might not have thought possible prior to training at 4M Institute.

Full Arch Course at 4M Institute in Long Beach, CA

Dr. Sean Mohtashami, founder of the Institute and owner of 4M Dental Implant Centers, is dedicated to continued strategic growth of the course line-up at 4M Institute and has partnered with doctors who bring tremendous expertise, leadership and proven clinical excellence to 4M Institute.Included in the faculty line-up is Dr. Kayvon Javid, who has just been inducted in 2020 World's Top 100 Doctors in Dentistry by The Global Summit Institute. Other faculty members at 4M Institute include leading experts in the areas of dental practice management, the business of dentistry and more. Marketing and business instructors at 4M Institute are highly regarded professionals and coaches with high accolades including TEDx and NSA speakers, published authors and others with extensive proven experience.

Upcoming live surgery, full-arch course dates (including optional cadaver courses) are: January 24-26, April 24-26, July 31 August 2, and October 9-11, 2020. 4M Institute's next course on Sales Process and Marketing for Dentists will be held February 8, 2020 and is taught by an extraordinary team of proven experts in the fields of dental marketing and the business of dentistry. 4M Institute's complete course line-up can be found at https://4minstitute.com/courses/.

The training space at 4M Institute is available for rent on select days and is fully equipped with the highest end work spaces, training equipment, cameras, operatories, dedicated break room and more. Anyone interested in renting the space for supplier meetings, sales training, study club events, etc. should inquire at info@4Minstitute.comFor an online tour of 4M Institute, visithttps://www.youtube.com/watch?v=eHW1X2-4nH0.

For more information about 4M Institute or to tour the facility, please email 4M Institute at info@4Minstitute.comor visit http://www.4MInstitute.com.

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4M Institute becomes the #1 Destination for Full-Arch Dental Courses in the US - Yahoo Finance

Jan. 21 Sales Training Boot Camp

Find out others secrets to networking well and share yours at the Upstate Business Journals first casual business networking experience of 2020! Hosted in a fun and relaxing atmosphere. No pressure, no presentations. Bring your friends and coworkers, grab those business cards, and spend an evening with the Upstate Business Journal and Upstate professionals at Genevieves, the Peace Centers theater lounge!

Presenting Sponsor: Intelli-NET of SC Venue Sponsor: Peace Center

Jan. 1 Leads Group What: For anyone looking for business leads. When:Noon-1 p.m. Where:Mauldin Cultural

Jan. 7 Basic Small Business Start-up Greenville What:This meeting is for people thinking of starting

Dec. 3 Upstate Senior Issues Workshop What: The topic of this workshop is Aging in

Nov. 4 Policy Breakfast What: This breakfast event will feature political analyst Bakari Sellers as

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Planner: The latest networking and events in the Upstate - Upstate Business Journal

MIAMI, Jan. 17, 2020 /PRNewswire/ --Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced today it has been named a finalist in three categories in the 14th annual Stevie Awards for Sales & Customer Service.

Sitel Group was named a finalist in Contact Center or Customer Service Outsourcing Provider of the Year for its submission of How Sitel is MAX-ing Out the Associate Experience. Sitel Group's learning and talent services expert group, Learning Tribes, has been named a finalist in two categories: Customer Service Training Product of the Year for What's in your wallet? | The power video training and Customer Service Training Team of the Year - External - All Other Industries for The Academia | Turning MyAcademy into a Learning Experience University.

"We're honored to be named a finalist in these three Stevie Awards categories and be recognized for how we engage with and invest in our people," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "With programs like Sitel MAX and Learning Tribes' training programs, our commitment to and investment in our associates further align with our belief that the employee experience is the customer experience. We are proud of our accomplishments in 2019 and look forward to an even more rewarding 2020 for our employees, clients and clients' customers."

The honors are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious International Business Awards and the Stevie Awards for Great Employers.

The Gold, Silver and Bronze Stevie placements from among the finalists will be revealed during a gala banquet on Friday, February 28th at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.

Maggie Gallagher, president of the Stevie Awards, commented, "Every finalist nominee should be proud of the work they did over the past 18 months to be recognized by the judges. They should also be proud of how well they effectively communicated those achievements to the judges. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28."

More than 2,600 nominations from organizations of all sizes, representing virtually every industry, across 48 nations, were evaluated in this year's competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working within seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

About Sitel Group

Sitel Group's 80,000 people across the globe connect many of the world's best-known brands with their customers - 3.5 million times every day. As a global customer experience ("CX") management leader, we apply our 30+ years of industry-leading experience, and the entrepreneurial spirit of our group's founders, to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals from Fortune 500 companies to local startups.

Our group's breadth of capabilities powered by our ecosystem of experts including innso, Learning Tribes, Sitel, Sitel Insights and TSC go beyond business process outsourcing ("BPO") to support each and every stage of the customer journey. We are redefining the contact center ecosystem and improving business results by pairing innovative solutions - such as self-care and automation - with the human touch, emotion, and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients' needs through our consultative, customer-centric approach, adding value at every touchpoint - regardless of location, channel, or time of day.

Learn more atwww.sitel.comand connect with us on Facebook, LinkedIn and Twitter.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Media Contact: media@sitel.com

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Sitel Group and Learning Tribes Named Finalists In Three 2020 Stevie Awards - Benzinga

SAN FRANCISCO (PRWEB) January 16, 2020

Vengreso announced today that Kadant Johnson LLC, a manufacturer of high-value, critical components and engineered systems used in process industries worldwide, has selected two of its services. Vengreso has delivered its Selling with LinkedIn Training for Teams and LinkedIn Profile Makeovers for the sales team and executives. Kadant Johnson recognizes the power of these services in modernizing its sales process to find, engage, and connect with the modern buyer.

The Vengreso LinkedIn Profile Makeover for Sales Teams is a highly collaborative process that transforms each sellers LinkedIn profile to improve personal branding, boost confidence, and enable sales professionals to create more qualified sales conversations.

Selling with LinkedIn for Teams is a virtual-instructor-led (VLT) program that blends on-demand self-guided learning with live training and live coaching support sessions. It ultimately improves a sales teams modern selling skills and builds their confidence to consistently grow their network enabling them to have more conversations with qualified buyers. During the training, 86% of the participants learned how to connect and engage with prospective buyers and/or clients, 79% learned how to prospect using LinkedIn, and 100% responded that the training made them more effective at their job.

We chose to partner with Vengreso to deliver LinkedIn Profile Makeovers and Selling with LinkedIn training because of their expertise in digital selling, said Carl Howe, Vice President Sales, Kadant Johnson. Our buyer is changing, and we need to adapt to our buyers behavior. Vengresos approach to digital selling training provides our team with the behavior change needed to develop our digital selling cadence. Paired with their LinkedIn Profile Makeover service, Im confident in our sales teams ability to engage more effectively with current and prospective customers.

Kadant Johnson is a global leader in delivering smart and efficient solutions to process industries, said Mario Martinez, Jr., CEO and Founder at Vengreso. It is an honor that they chose Vengreso to modernize their sales team to engage their modern buyers. Our award-winning training services equips Kadant Johnsons sales engineers with the mindset and skills to become effective modern sellers to ultimately increase their sales conversations and grow their pipeline.

About Vengreso Vengreso enables B2B sales professionals to start more conversations with qualified buyers. Companies engage Vengreso to transform their sales team into modern sellers by equipping them with the right content, transforming their LinkedIn profile with buyer-centric messaging and delivering digital sales training and coaching. Training is delivered through a learning-as-a-platform model for individuals as well as through live instruction and coaching for sales teams to maximize behavior change and results. Progressive companies such as Woodruff-Sawyer, Vistage, Miller Heiman Group, CenturyLink, and others work with Vengreso to empower their sellers to create more conversations with qualified buyers. Learn more at https://vengreso.com.

About Kadant Johnson Kadant Johnson LLC, based in Three Rivers, Michigan, is a leading provider of rotary joints, precision unions, and fluid handling systems and equipment used to optimize the transfer of power, fluid, and data in rotary sealing applications found in process industries. The Companys systems division specializes in the engineering, design, and supply of steam systems, controls, and related equipment used to manage steam and condensate flow. It also provides project management and remote monitoring to optimize steam energy utilization. For more information, visit http://www.kadant.com.

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Kadant Johnson Selects Vengreso for LinkedIn Profile Makeovers and Selling With LinkedIn Training for Teams - PR Web

Location: New York, New York Function: Sales & Business Development Specialty: Business Development, Sales Level: Manager (Supervisor) Duration: Full Time Salary Description: competitive

NBCUniversal is looking for a Manager, Cross Platform Ad Sales Insights & Measurement to support the NBCU Cable Entertainment & Lifestyle Groups (Bravo, E!, Oxygen, UKids, USA, Syfy, CNBC Prime & WWE) cross platform assets utilizing and developing research-driven solutions which identify the value proposition of our partnership for advertisers. This role supports the Ad Sales and Marketing teams by providing audience measurement, consumer insights, marketplace positioning and strategic research development. This role will be responsible for reporting and performance evaluation of advertiser campaigns, in addition to contributing towards greater ad sales research initiatives for the NBCU portfolio. Candidates must be highly skilled in using research and analytics to develop actionable insights and effective storytelling.

Duties and Responsibilities

Work closely with the VP of Ad Sales Insights & Measurement to create effective sales positioning that differentiates NBCU portfolio in the marketplace Analyze user behavior, create and maintain key reports, dashboards and analyses utilizing web analytics tools. Provide planned and proactive campaign specific insights to drive business decisions and strategy. Work with Sales and Marketing teams to respond to stakeholders RFIs, RFPs & Measurement inquiries. Support sales with the development of strong positioning stories to highlight the value of our cross portfolio, cross platform audience and sponsorship opportunities to the advertising community. Collaborate with the larger Insights & Measurement team to position NBCUs portfolio and Partnerships. Development of agency, client, category, content insights and positioning Utilize primary and syndicated research to demonstrate the effectiveness of sponsorships and NBCUs value for partners Quantify the impact of TV, Digital, Social and emerging media. To provide proactive performance and success stories across NBCU Cable Entertainment and Lifestyle brands and aide in sales efforts Ability to train team members in efficient and effective analytics reporting techniques.

Qualifications

Bachelors degree required 3-5 years experience in TV, Digital and Social media research and/or emerging media Knowledge of media metrics & landscape; including television, digital, social and cross-media At least one year of management experience. Seeking an individual to collaborate and oversee the day-to-day business of delivering insights on client RFIs, RFPs, measurement requests, etc. Candidate should have a proven track record of successfully project managing various measurement and analytics opportunities from ideation to final deliverable Strong computer skills; Excel, Word and PowerPoint a must Strong communication, presentation and interpersonal skills required

Eligibility Requirements

Interested candidate must submit a resume/CV through http://www.nbcunicareers.com to be considered Must be willing to work in New York, NY Must have unrestricted work authorization to work in the United States Must be 18 years or older

Desired Characteristics

Linear, digital & social experience Management/training experience with lower level analysts Strong communication, presentation and interpersonal skills Ideal candidate will have strong hands-on working knowledge and experience with a variety of TV, digital & social syndicated reporting databases and software such as Nielsen NPower, Nielsen Social Content Ratings, Lake5, comScore/Rentrak, Adobe, ListenFirst, Canvs, Shareablee, Facebook Insights, Twitter Analytics, Snapchat Analytics, MRI, YouGov, GWI, TVBE, Marketplace Insight Tools (Mintel, eMarketer, Statista) Knowledge of digital measurement metrics (impressions, CTR, VCR) and application Understanding of tagging (SDK implementation, attribution and effectiveness studies) to help measurement strategies for internal and external clients. Ability to apply multiple data sets for positioning and storytelling Solutions driven, proactive and able to work independently Knowledge of campaign effectiveness, primary research methodologies and approaches a plus Knowledge of data visualization tools i.e. DOMO, Tableau a plus

At NBCUniversal, we believe in the talent of our people. Its our passion and commitment to excellence that drives NBCUs vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. Its what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Manager, Ad Sales Insights & Measurement job with NBCUniversal, Inc. | 409515 - mediabistro.com

Did you make any New Years resolutions this year? If you didnt, why not consider a few new approaches in your selling instead of making resolutions? Here are a few sales ideas to consider so you can start the year off right.

A recent study published in the British Medical Journal found that clinical articles involving a male first or last author were more likely to present research findings positively in titles and abstracts compared with articles in which both the first and last author were women. As a result, the studies authored by men received about 10% more citations than the studies authored by women.

Did you know that citations are used for hiring and promotion decisions? Women scientists are not promoting themselves as well as men and suffer as a result.

I would imagine that business and sales are no different than the medical arena with men also making more sweeping claims about their work and women doing so less often.

However, theres one very obvious area I notice a discrepancy between men and women taking credit: when they receive compliments. Ive observed that women tend to minimize the compliments they get. They will say, Its nothing or No problem.

Ladies: You work just as hard as men do. Please acknowledge compliments with a Thanks for noticing or It was my pleasure. By graciously accepting the compliment you strengthen the compliment by acknowledging you did something special. Refuting a compliment hurts you because you are disputing what the speaker says. Dont do that!

I believe its much easier to criticize than it is to be complimentary. After all, isnt it easier to spot whats going wrong instead of seeing all that is going right? Part of what youre selling is your attitude. Who would prefer to buy from a complaining, negative know-it-all? While thats an extreme description, think about how you are perceived by others. Are you known for your positive attitude? Or are you known for your Debbie Downer persona?

This year, why not hold your tongue instead of complaining? Remember that criticism is a complaint whether you perceive it that way or not. Catch yourself when all you have to contribute is something negative. And even if you start offering a negative critique, its not too late to pull back. You can stop yourself with Oh, never mind.

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Im not saying to ignore all faults. What I am saying is you need to think about an attitude adjustment if all your comments are about small, insignificant items that only you have noticed that need improvement.

Ill never forget a sales call I made with a newly hired salesperson. The customer was engaged in the sales conversation, and I thought the salesperson was doing a good job answering questions. But there were a few questions the customer asked that made me curious about why he was asking them. At this point, my colleague should have asked, in a non-threatening way, why the customer was asking those specific questions, but he didnt. However, that wasnt his biggest error.

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Start the Year Off Right: New Sales Ideas to Try This Quarter - AllBusiness.com

A Cessna Citation Latitude business jet, manufactured by Cessna Aircraft Co., a unit of Textron ... [+] Inc., sits on display during a media preview day at the Singapore Airshow held at the Changi Exhibition Centre in Singapore, on Sunday, Feb. 04, 2018. Photographer: Ore Huiying/Bloomberg

Textron is a multi-industry company that designs and manufactures civilian and military helicopters, business jets, turboprop aircraft, piston-engine airplanes, golf cars, off-road and light transportation vehicles, turf care equipment, power tools, and a variety of defense products. The company also provides financing to promote sales of some of its products, including helicopters and airplanes. Trefis detail trends in Textrons Revenues over the years along with our forecast for 2019 and 2020 in an interactive dashboard, parts of which are highlighted below. We believe that the company should reverse the trend of declining revenues seen over 2018 and 2019 this year, with its top line expanding by more than 3% to $14.7 billion.

A Quick Look At Textrons Revenues

The company sells its products directly as well as through a network of independent dealers. For many of its product lines (including Bell helicopters and Cessna and Beechcraft airplanes) the company also provides maintenance, repair and overhaul services. It has 5 primary operating segments:

Its main competitors in its core markets are:

Textrons Revenues Decline In 2018, And Are Also Expected To Come In Lower For 2019

Comparing Textrons revenue trend with its peers.

For more information on how Textrons revenue growth compares with Honeywell, Boeing and Lockheed Martin, view our interactive dashboard analysis.

Revenue from Cessna & Beechcraft Airplane segment to increase by 6.3% from $5.0 Billion in 2018 to $5.3 Billion in 2019, with its share in revenue to to remain at 38% in 2019 from 36% in 2018.

Trefis

Revenue from Bell Helicopter segment to increase by 2.2% from $3.2 Billion in 2018 to $3.3 Billion in 2019, with its share in revenue to remain stable at 23% in 2019.

Additional details about how revenues for Textrons Helicopter segment have trended over the years are available in our interactive dashboard.

Revenue from Textron Systems segment to decrease by 8.2% from $1.5 Billion in 2018 to $1.3 Billion in 2019, with its share in revenue to remain stable at 10% in 2019.

Revenue from Industrial segment to decrease by 4.9% from $4.3 Billion in 2018 to $4.1 Billion in 2019, with its share in revenue to decrease to 29% in 2019 from 31% in 2018

Data around Textrons Industrial Segment Revenues over the years is available in our interactive dashboard.

See allTrefis Price EstimatesandDownloadTrefis Datahere

Whats behind Trefis? See How Its Powering New Collaboration and What-Ifs ForCFOs and Finance Teams |Product, R&D, and Marketing Teams

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Textrons Airplanes Segment Should Give Wings To Its Top Line In 2020 - Forbes

Lisa Terry, vice president, vertical markets healthcare at Allied Universal, discusses her professional experience with tips on how women can succeed and excel in the industry.

SECURE Perspectives is a monthly column by theSecurity Industry Association (SIA)profiling women in the security industry. This column is part of SIAsWomen in Security Forum, an initiative to support the participation of women in the security field through programs, networking and professional growth events and thought leadership opportunities.

For this edition ofSECURE Perspectives, SIA spoke with Lisa Terry, vice president, vertical markets healthcare at Allied Universal.

Lisa Terry: I am proud to say that I am a product of affirmative action. I was able to apply and be accepted into the police academy in a large metropolitan city as soon as I graduated from college in 1982. In addition to the altruistic privilege of serving and protecting, I wanted to be a police officer because I could make the same pay as my male counterparts (which was a big deal when women typically earned 52 cents compared to men who earned $1.00 for the same jobs).

In 1982, a female police officer had to perform the job in the same manner as the male police officers. A large part of that performance was to provide a physical presence. The only assistance my college degree provided me was in report writing; thus, I worked out at the gym and ran twice a day most days in an effort to maintain the minimum physical ability required for the position. It was a tough gig, but failure was not an option.

In the 70s and 80s, many of us who received the career opportunities not previously made available to our gender initially believed once given the opportunity for the job we would automatically be accepted by our employers and coworkers and society as a whole. We were sorely mistaken. It has taken years and multiple generations of individuals who were brought up to accept diversity as the normal way of life. Changing perceptions and circumstances have not occurred overnight, and we still have a ways to go before equality is truly realized across all occupation sectors. But I am so very hopeful when I look at my own sons and their partners. They are not satisfied unless they are able to participate in a diverse environment.

Allied Universal is a leading security and facility services company with more than 200,000 employees and revenues exceeding $7 billion that provides security services and solutions. We have been in business since 1957. The company combines top talent, risk analyses and technology to deliver tailored security services, technology solutions and professional services such as special event, janitorial and consulting and risk advisory services.

Our highly trained security professionals are responsible for protecting client sites covering multiple specialty sectors, such as education, healthcare, retail, commercial real estate, government institutions, residential, defense and aerospace, chemical/petrochemical/utilities, public transportation, financial institutions and manufacturing/industrial. Our reach and local presence cover North America and key international markets.

We have women serving in various roles across the organization, including: Senior vice president Regional president Vice president Director Senior manager Business development manager Operations manager Supervisor Police officer Security officer

Allied Universals female security professionals lend their expertise across all divisions and sectors of our organization, serving in key leadership roles in human resources, technology, marketing and sales and throughout our field operations.

Because women are continuing to represent a higher percentage of the purchase and usage decisions in the marketplace, it is important that the security industry intentionally reflect that diversity and bring more women into their workforce. Experience, knowledge and technology are far better tools to reducing the drivers of risk than a mere physical presence. With the advent of technology solutions complimenting physical security, the preference in the industry is leaning more towards specialization, knowledge and skills over a physical presence or perceived strength. That is a great equalizer when it comes to the question of gender.

Im not sure it is possible to pinpoint every hurdle, but I do believe acknowledging that conscious and unconscious gender bias exists in the workplace is an important first step not just in the security industry, but in every industry.

One important trend that I am seeing is that more young girls and women are being targeted earlier into programs such as STEM, CyBHER (Empower Girls in Cyber Security Themes for K-12), Girl Scouts badge for cybersecurity, etc.

Allied Universal leads the industry in the diversity of services and scope capabilities we bring to our clients and communities we protect. Whether it is one of our proprietary technology solutions that enhance the skills of our security professionals or one of our integrated technology solutions that provide cost savings, we endeavor to seamlessly blend people, expertise and technology to yield the best results for our clients. In our organization, there are both men and women leading the charge, bringing these solutions to our clients.

Our organization is dedicated to the training and development of all our security professionals. Training is continuous and accessible through our online learning platform. This training, combined with on-the-job coaching and our organizations history of promoting from within, offers tremendous career path opportunities. We have numerous examples of security professionals, which include women, who have carved out an illustrious career in security which began as a security officer. Over the years, these individuals have successfully leveraged their on-the-job experiences and training to move into leadership and executive roles within our company.

It is my hope that the Women in Security Forum can achieve a network of leadership mentoring. It is difficult to bring more women into an industry that does not have more women leaders.

Many times, women will not apply for promotions within our industry because they do not believe that they are fully competent for the position; however, men do apply for those same promotions even when they do not believe that they are fully capable of performing the position. My advice to women in the industry is: Take the leap of faith! You are capable of more than you realize!

My mother was my greatest influence. I was the youngest of six children (two brothers and three sisters). My mother was the strongest person that I have ever known; she worked outside the home, and yet she was an outstanding mom, civic leader, political advocate and partner to my father for more than 60 years. She did not flinch when I told her that I wanted a football, a baseball and a ball glove one Christmas (and she made sure that my father supported her in purchasing those gifts for me). My mother pushed me to be the best I could be in academics, and at the same time she taught me servant leadership by requiring that I volunteer with Habitat for Humanity.

She wholeheartedly supported me when I decided to take the leap and apply to a large metropolitan police department after college. Although she was not a runner, she would continuously motivate me in my marathon training efforts. Long before LGBTQ became a household acronym, my mother taught me that all humans are different and may look and love differently. She taught me that as an educated woman, it was my responsibility to pay it forward and speak up for all persons who were under-represented. It is my belief that the confidence and empathy my mother instilled in me throughout my life help to guide me to my career in law enforcement and security management.

My definition of success is being able to make a contribution to the world in the hope of leaving it a better place for those who may come after me.

The security industry is not only a necessary but honorable profession. Focus your efforts on learning from one another, sharing with one another and celebrating this wonderful tapestry that is our very diverse and ever-changing society.

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From Cop to VP: Lisa Terry's Journey to Allied Universal - Security Sales & Integration

ST. LOUIS They say what goes around comes around. That couldnt fit the description of the new Washington University head coach any better.

I think the interesting thing is I came to Wash U in 1990, now thats ages ago, said new head coach Aaron Keen.

Keen is a former All-American quarterback who used to torch opposing defenses for the bears back in the day alongside his twin brother.

We looked at different places and it just kind of happened we went to the same place, Keen said in an interview in 1992 with Trey Wingo.

Once his playing days were done, Keen took the coaching path.

This place helped shape me into who I am now, Keene said.

On his first stop following his playing days, he was an assistant coach under none other than Larry Kindbom.

When I took over as offensive coordinator for Larry Kindbom, he asked me what I was passionate about, and Im a former quarterback and of course Im passionate about throwing the football. And he said, 'Lets do that,' Keen said.

Now nearly three decades later, the Bears are still throwing the football. Theyll just have a different guy walking those sidelines.

Having the connection with Larry Kindbom as my head football coach and a guy I worked for, its pretty special to come back to what I consider home and take over for a guy like that, Keen said.

Before coming home, scenery often changed, his team colors changed, but one thing remained a constant.

A thing I think I picked up from Kindbom is you live life with a positive mental attitude, Keen said.

There was also one other thing that remained the same -- the high character athletes at Wash U.

I think anybody who has worked here for any amount of time would tell you what makes it special is the players you get to coach, Keen said.

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The Aaron Keen era begins at Wash U - KSDK.com

Wager delivers a seminar on mental game at the Ontario Blue Jays Clubhouse. COURTESY OF SETH MANDEL

Content warning: discussions of suicide

What is the value of addressing social connectedness as a factor of mental health? To Michael Wager, it may be one of the best tools that students can use especially as the university battles a mental health crisis on campus.

Wager, a performance coach for athletes who works at the U of T-affiliated Toronto Western Hospital, spoke with The Varsity to share his experiences of mental health and discuss promising approaches to addressing the causes of mental health concerns.

The ABC model of mental health

An influential model in psychiatry is the biopsychosocial approach, which posits that biological, psychological, and social factors each influence resiliency defined as ones ability to adapt to stress and adversity.

To make the model more accessible to a general audience, Wager reframed it as the ABCs model of resiliency: attitude, biology, and community.

Psychological attitude refers to ones outlook on the world, which includes whether you see the world through a positive lens and have an optimistic attitude. This represents the psychological factors of resilience. If you can find a way to have a positive attitude, you can be more resilient, said Wager.

A shift in psychological outlook could stem from psychotherapy, which comprises treatments for mental health conditions by talking with a mental health provider. It could also come from coaching, especially in the context of competitive sports, which could shift athletes mindsets.

The B, biology, is how can you hack your own biology to be more resilient, said Wager. This corresponds to the biological factors of resilience, which suggests that biological abnormalities may be a cause of mental health conditions.

Prescription medication, such as antidepressants, could be a treatment option, along with medical procedures, including deep brain stimulation for severe cases. However, Wager noted that neurological changes can also take place due to physical exercise, as well as improving ones nutrition by eating healthier food.

But the C, community, could be the most important piece of the puzzle of resilience, noted Wager. Which corresponds to the social factors of the biopsychosocial model.

Theres research out there that shows the more connected one is to their community, the better off theyre going to be in their own mental health journeys, noted Wager. Joining a club, a sports team, or volunteering could be ways for students to find a community.

One major criticism of the biopsychosocial approach is that the boundaries of biological, psychological, and social factors are ill-defined: for example, its unclear whether a psychological factor can be a biological factor as well. However, this may be less important in the context of treatment.

If youre not sure where to start, just pick something, anything, that will help you make gains in one of those three areas, said Wager.

Applying the model in his own life

Wager himself has grappled with mental health challenges and used the ABCs to address them.

In university, I had a really tough time; I was depressed, he said. I failed my first year, got myself back together, worked in the restaurant industry for a couple of years, became a little more stable, and then finished a bachelors degree.

He has further experienced depression following the loss of a friend due to suicide. It made me more depressed, but it also made me more motivated to really try and make a contribution to this world and [raise awareness about mental health].

Wager uses journalling to change his own psychology. I have a great little journal that my friend made me, its tiny so I can carry it wherever I go, he said. So I will start my day by writing out 10 things Im grateful for.

To address his biology, Wager practices yoga, which has been linked to neurobiological changes that could help patients with depression. He has also spoken with a psychiatrist, who has prescribed him with medication to improve his mental health.

Finally, to broaden his community, he joined a volleyball team. When I first moved here [to Toronto], I barely knew anyone, he said. The team sport enabled him to have fun and get to know people he enjoyed spending time with.

Its so important if youre going to perform in sports or in school or in life, youve got to have people in your corner, he said, reflecting on the importance of social factors. Whether youre an athlete or not, youve got to have people in your corner, and thats what I want to share.

If you or someone you know is in distress, you can call:

Warning signs of suicide include:

The more of these signs a person shows, the greater the risk. If you suspect someone you know may be contemplating suicide, you should talk to them, according to the Canadian Association for Suicide Prevention.

Tags: Health, Mental health, sports

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The ABCs of mental resilience - Varsity